FAQ

WHEN AND HOW WILL I RECEIVE MY SHIPMENT?

Delivery usually takes 3 working weeks as our idea is not to clutter warehouses and burden the planet with unused clothing, so we manufacture everything to order.

Shipments are sent via GLS courier service and Packeta, which delivers on working days and Saturdays. Shipping and handling costs € 4. For purchases over €80, shipping is free when delivered via Packeta.

I SENT A PACKAGE FOR EXCHANGE/RETURN, WHEN WILL I GET MY MONEY BACK?

We will usually send you the money back within 4-8 days from the moment the package arrives to us. You can check if the package is with us using the tracking number on the GLS website or the courier company through which you sent us the package. If you are returning the goods through Packeta, you can check on the packeta.sk website.

HOW CAN I TRACK MY PACKAGE?

After sending, we will email you a tracking code for the shipment, which you can monitor. On the day of delivery, you will receive an SMS in the morning with the estimated delivery time, and the courier will contact you. In the case of delivery to a collection point, you will receive an SMS/notification in the Packeta app.

CAN I PICK UP THE GOODS IN PERSON?

Yes, you can pick up the goods in person at Prazska 33, 81104, Bratislava, Slovakia at the Brocan company (marked from the main road on the building).

DO YOU SHIP PACKAGES TO THE CZECH REPUBLIC?

Yes, just enter the correct address at checkout.

IS THE PRODUCT SOLD OUT, WILL IT BE RESTOCKED?

99% yes. Unless it’s a one-time limited edition or it’s not in the clearance section, it will usually be available within 3 working days.

I RECEIVED THE WRONG SIZE/PRODUCT. WHAT TO DO?

In such cases, follow the instructions on how to return the goods.

THERE WAS NO INVOICE IN THE PACKAGE?

We send all invoices electronically. For card and PayPal payments, immediately after completing the order, for cash on delivery, immediately after confirming the order by our team.