Terms & Conditions

The contractual relationships between the Client and the Provider that are not specifically addressed in these Terms and Conditions are governed by the Provider’s General Terms and Conditions and the legal order of the Slovak Republic, particularly Act No. 40/1964 Coll. (Civil Code) as amended, Act No. 513/1991 Coll. (Commercial Code) as amended, Act No. 102/2014 Coll. (on Consumer Protection in Door-to-Door and Distance Sales) as amended, and other generally binding legal regulations.

1. Definition of Terms

Unless the context indicates otherwise, the terms below have the following meanings:

• Online Store means the store on the website www.nbdc.store.
• Seller or Supplier means 221 s.r.o., Železničná 87, 900 27 Bernolákovo, IČO: 52440184, DIČ: 2121035664, IČ DPH: SK2121035664.
• Purchaser, customer, or buyer means a natural or legal person who has entered into a business relationship with the seller.
• Goods or item means all products listed in the valid catalog and price list of the online store.

2. Ordering Goods and Payment Methods

2.1. Purchasing through this website is quite standard. Registration is not required before the first purchase. You can navigate the catalog by categories where previews of goods are displayed. Clicking on a preview will show the product with a more detailed description. The detailed view/summary of the shopping cart allows you to adjust the quantity of selected goods or delete them.

2.2. Purchase procedure:

• Adding items to the cart.
• Choosing the payment and delivery method, and adding notes to the order.
• Filling in the information required for the purchase.
• Confirming the order.
• Clicking “Send Order” obligates the customer to accept the ordered goods and pay for them.
• Orders are processed promptly, and the customer is informed by email when the goods are dispatched.
• In certain cases, we may ask for phone or email confirmation of the order, so it is necessary to provide your phone contact and email address when ordering.
• If the customer provides false information, an invalid phone contact, or an invalid email address, the seller has the right to cancel the order.

Payment methods. Payment for the order can be made by bank transfer to the seller’s account or through the online store’s payment gateway service.

3. Delivery Times and Shipping

3.1. Goods are typically shipped within 14 working days, but no later than 21 working days.

3.2. From the moment the goods are dispatched, the usual delivery time is 1-2 working days. If you do not receive the goods within a week from the dispatch notice, please contact us.

3.3. Shipping and handling fees are included in the price of the goods.

4. Receiving Goods

4.1. The customer must check the completeness and integrity of the package when receiving it. If defects are found, this fact must be reported immediately. Later complaints regarding the quantity of goods or physical damage cannot be accepted.

5. Price of Goods

5.1. The list of goods and their selling prices is available on the seller’s website, with each item individually priced.

5.2. In the case of promotional prices, they are valid until stock runs out.

5.3. The price for the buyer is valid upon sending the order. After this action, the seller will not adjust any prices without the prior consent of the customer.

6. Order Cancellation

6.1. The seller has the right to cancel the order (withdraw from the distance purchase contract) in the following cases:

• The buyer provides invalid/false information;
• The buyer chooses prepayment but does not pay the full amount for the ordered goods even after a reminder (by email or phone);
• The ordered goods are sold out, and the seller, despite all reasonable efforts, cannot deliver the goods to the buyer within the specified timeframe or at the specified price, unless they agree on an alternative solution with the buyer.

6.2. The buyer will be informed about the order cancellation by email or phone, and if the purchase price or part of it was paid, the funds will be returned within 14 days to the bank account designated by the buyer.
6.3. The buyer can also cancel the order in writing or electronically via email. The costs for returning goods are borne by the buyer.

7. Returning Goods

7.1. The buyer has the right to withdraw from the contract without giving any reason within 14 working days from the date of receiving the goods, in accordance with Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises, via a form .

7.2. During the statutory period (14 working days), the buyer has the right to open the product but in a way that keeps it resellable in case of return.

7.3. Undamaged and unused goods for return must be sent back to the seller in the original packaging with all tags, along with a copy of the purchase receipt, to the following address: 221 s.r.o., Železničná 87, 900 27 Bernolákovo. The buyer must also include a withdrawal request, providing the bank account number to which they request the refund. The costs for returning goods are borne by the buyer.

7.4. If the buyer returns the goods unused, undamaged, complete, in their original packaging, and with the purchase receipt, the seller will refund the full amount paid for the goods via bank transfer to the buyer’s account within 14 calendar days after receiving the returned goods.

8. Goods Complaints

8.1. The complaints procedure is governed by the applicable legal regulations in the Slovak Republic and the European Union.

8.2. The seller is not responsible for defects if the buyer:

• caused the defect by using the product contrary to the operating instructions or through improper installation;
• complains about the goods after the warranty period has expired;
• caused defects through improper or excessive use of the goods;
• stored or operated the goods in an unsuitable environment;
• defects occurred due to a natural disaster;

8.3. Complaints can only be made for goods purchased from the seller, duly paid for, and within the warranty period. Complaints are processed in accordance with the valid Civil Code. The seller must process complaints within 30 days of the start of the complaint.

8.4. The complaint procedure is as follows:

• Contact us via email or phone.
• Send the goods to the sender’s address without cash on delivery.
• Attach an invoice/delivery note and a brief description of the problem.
• We will confirm the delivery of the complained goods by email. If this does not happen within two weeks of the dispatch date, contact us, as the goods might have been lost in transit.
• We will keep you informed about the complaint process.

8.5. Complaints against the shipping carrier. In rare cases, the goods might be damaged due to mishandling by the carrier. If the carrier attempts to deliver damaged or incomplete goods or packaging, the customer can refuse to accept such goods or may accept them but should open the package in the presence of the carrier, inspect it thoroughly, and document the damage. Such documentation must be signed by the carrier.

9. Warranty Period

9.1. All sold goods come with a 24-month statutory warranty period.

9.2. In case of replacement or complaints, the 24-month warranty period starts again from the date of receiving the goods.

10. Personal Data Protection and Processing

10.1. In accordance with Act No. 122/2013 Coll. on Personal Data Protection, as amended, by sending an order, you, as our customer, allow 221 s.r.o. to record, process, or use your personal data (name, address, phone number, email), in accordance with this act. Providing personal data is voluntary. You can request the deletion or adjustment of your personal data at any time. Similarly, upon the entry into force of Act No. 18/2018 Coll. on Personal Data Protection and amendments to certain laws, you, as our customer, allow 221 s.r.o. to record, process, or use your personal data (name, address, phone number, email), in accordance with this act. Providing personal data is voluntary. You can request the deletion or adjustment of your personal data at any time.

10.2. If the customer is a natural person („data subject“), the provider will process their personal data during the contract’s execution. Data subjects can contact the provider’s Data Protection Officer in writing or by email at info@nbdc.store regarding the processing of their personal data.

10.3. The provider will process the data subject’s identification and contact details and other data collected by the provider during the contract’s fulfillment.

10.4. The provider processes personal data for the following purposes:

• Contract fulfillment based on Article 6(1)(b) of the General Data Protection Regulation (GDPR) No. 2016/679;
• Compliance with legal obligations set by generally binding legal regulations based on Article 6(1)(c) of the GDPR (e.g., obligation to keep accounting and tax documents);
• Determining, executing, or defending the provider’s legal claims based on Article 6(1)(f) of the GDPR; and sending commercial communications based on Article 6(1)(f) due to the provider’s legitimate interest in direct marketing.

10.5. Personal data will only be processed for the necessary duration, given the processing purpose. Given the above:

• For the purpose outlined in Article 10.4.1., personal data will be processed until the obligations from the respective contract with the data subject are fulfilled. However, the provider may continue to process these personal data (in the necessary scope) for the purposes outlined in Article 10.4.1., 10.4.2., or 10.4.3. of these conditions;
• For the purpose outlined in Article 10.4.2., personal data will be processed for the duration of the provider’s legal obligation;
• For the purpose outlined in Article 10.4.3., personal data will be processed until the fourth calendar year following the expiration of the Warranty Period, but at least until the fifth calendar year following the end of the contract. If legal or administrative proceedings addressing the provider’s rights or obligations concerning the data subject are underway, personal data processing for the purpose outlined in Article 10.4.1. will not end before such proceedings conclude;
• For commercial communications outlined in Article 10.4.3., personal data will be processed until the data subject objects to such processing.

10.6. No later than the end of the calendar quarter following the expiration of the processing period according to Article 10.5., the relevant personal data with a lapsed processing purpose will be destroyed (by shredding or another method that ensures unauthorized persons cannot access the data) or anonymized.

10.7. In connection with processing their personal data, data subjects have a range of rights, including the right to request access to their personal data from the provider (under Article 15 of the GDPR), correction or deletion (under Article 16 or 17 of the GDPR), limitation of processing (under Article 18 of the GDPR), and the right to object to processing (under Article 21 of the GDPR), as well as the right to data portability (under Article 20 of the GDPR).

10.8. If the data subject believes that their personal data is being processed contrary to legal regulations, they have the right to contact the provider for rectification. If the data subject’s request is deemed valid, the provider will promptly correct the issue. This does not prevent the data subject from filing a complaint directly with the Office for Personal Data Protection.

11. Final Provisions

11.1. The legal relationships and conditions not explicitly governed by these terms and conditions, as well as potential disputes arising from non-compliance with these conditions, are governed by the relevant provisions of the Commercial Code.

11.2. The seller is not responsible for delayed fulfillment of their obligations arising from these conditions if such delay is caused by force majeure, and is entitled to a reasonable extension of the period for fulfilling their obligations.

11.3. The language of communication between the operator and the buyer, and the language of the purchase contract, is the Slovak language. Concluded purchase contracts are archived electronically by the operator and are not accessible to other persons.

11.4. If any provision of these terms and conditions is invalid or ineffective for any reason, this does not affect the validity or effectiveness of the remaining parts of the terms and conditions or the purchase contract.

11.5. The operator may change and supplement these terms and conditions. The amended terms and conditions take effect on the day of their publication. The rights and obligations of the operator and the buyer arising before the effective date of the new version of the terms and conditions are not affected by the change.

11.6. If the relationship established by the purchase contract contains an international (foreign) element, the contractual parties agree that the relationship established by the purchase contract, as well as any resulting disputes, will be governed by the law of the Slovak Republic.

11.7. The seller is authorized to sell goods based on a business license. Trade control is ensured by the relevant trade office. Supervision over personal data protection is conducted by the Office for Personal Data Protection. The supervisory body for consumer protection is the Slovak Trade Inspection, the SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava.

11.8. The contractual parties agree that disputes between the operator and the buyer will be under the jurisdiction of the courts of the Slovak Republic. Disputes between the operator and the consumer may also be resolved through out-of-court means. In this case, the consumer can contact the out-of-court dispute resolution entity, which is the Slovak Trade Inspection or another relevant authorized legal entity listed in the Register of Alternative Dispute Resolution Entities maintained by the Slovak Ministry of Economy, or resolve the dispute via the designated ODR platform. The operator recommends that the buyer first use the email address info@nbdc.store to resolve the situation before proceeding to out-of-court dispute resolution.